NUYA FIT™
How does the NUYA FIT™ System work?
The NUYA FIT™ is our size recommendation system. Simply answer two questions — your height and your pant size — to receive a personalized recommendation in under 30 seconds. The goal is to suggest the length that offers the best balance of comfort, coverage, and freedom of movement.
Can I trust the recommendation?
Yes. The NUYA FIT™ recommendation is based on criteria that directly influence your size, including your height and pant size. It is designed to guide you toward the cut best suited to your body shape. If you are between two recommendations, we also explain the differences between the two so you can choose the one that best matches your preferences.
What should I do if I’m between two sizes?
If you are between 1.72 m and 1.74 m, you can choose between the two lengths. Standard offers a more fitted look, while Tall provides more length, particularly if you have longer legs. In all other cases, we recommend following the size indicated by NUYA FIT™.
Can I wear the same burkini if I gain or lose a few kilos?
Yes. NUYA fabrics and cuts are designed to offer a certain amount of flexibility and accommodate changes in body shape. Gaining or losing a few kilos does not necessarily mean you need to change size. The NUYA FIT™ remains the best way to check which size is most suitable for your current body shape.
Size & Fit
How do I choose my size?
We recommend referring to our “NUYA FIT SYSTEM” size guide, available on every product page and on the NUYA homepage. If you are between two sizes, choose the larger size for greater comfort and freedom of movement. If in doubt, our team is available to help.
Do your burkinis fit true to size?
Yes, our burkinis are designed to fit your usual size. For greater comfort both in and out of the water, we recommend checking the measurements provided in our size guide before ordering.
Are there different lengths available?
Our models are designed to adapt to different body shapes while maintaining a harmonious fit. Any specific length options are indicated directly on each product page.
Are the sleeves adjustable?
Yes. Our sleeves are designed to provide comfortable coverage while allowing freedom of movement. Their cut naturally adapts to your body shape.
Are the pants adjustable?
Yes, the pants are designed to remain comfortable and securely in place while you move. Their cut adapts to your body shape without restricting you.
Does the burkini remain covering in water?
Yes. Our models are designed to remain covering once in the water while allowing you to swim and move freely. The fabric and cut are designed to follow your movements without compromising coverage.
The burkinis
Is the fabric opaque when wet?
The fabric has been selected to maintain good coverage in water. As with any swimwear, we nevertheless recommend choosing the appropriate size to ensure that the fabric is not excessively stretched.
Does the burkini dry quickly?
Yes, the fabric is designed to dry quickly after swimming while remaining comfortable once you are out of the water. To speed up drying, we recommend allowing it to air dry.
Is it resistant to chlorine and seawater?
Our burkinis are designed to be worn both in swimming pools and in the sea. After each use, we recommend thoroughly rinsing the garment with clean water to remove salt, chlorine and any residue.
Can I swim comfortably in it?
Absolutely. Our burkinis are designed to accompany you during all your water activities while providing coverage, comfort and freedom of movement.
Can I wear the pieces separately?
Yes, the different pieces can be worn separately according to your preferences and needs. Each piece is designed to easily integrate into your wardrobe.
Do burkinis provide UV protection?
The covering fabric naturally protects the areas of skin it covers from the sun. For exposed areas, we nevertheless recommend using appropriate sun protection.
How should I care for my burkini?
After each swim, rinse your burkini with clean water to remove salt and chlorine. Allow it to air dry naturally and avoid using a tumble dryer or exposing it to high temperatures. To preserve the fabric and colors, we also recommend following the care instructions indicated on the product label.
Order
Can I modify my order?
A modification is possible as long as your order has not yet been prepared or shipped. Please contact us as soon as possible after placing your order using the contact details provided on our contact page, and include your order number and the requested modification. We will do our best to accommodate your request.
Can I cancel my order?
You can request to cancel your order as long as it has not yet been prepared or shipped. Once the order has been shipped, it can no longer be cancelled. You may, however, request a return in accordance with our return policy.
I haven’t received my confirmation email.
Your confirmation email may sometimes end up in your spam or promotions folder. Please check these folders first. If you still can’t find it, contact us using the email address you provided when placing your order so we can check its status.
Delivery
What are the delivery times?
Orders are carefully prepared before being shipped. Delivery times may vary depending on the destination and the carrier selected. Once your order has been shipped, you will receive the necessary information to track its delivery.
How can I track my order?
As soon as your order has been shipped, you will receive a shipping confirmation email with the tracking information, when available. You can use this information to track your package until delivery.
Do you ship internationally?
Yes, Maison NUYA also offers international shipping. Shipping costs and delivery times may vary depending on the destination country and are displayed at checkout.
Can I change my shipping address?
If your order has not yet been prepared or shipped, please contact us as soon as possible so we can try to update the shipping address. Once the package has been handed over to the carrier, we unfortunately cannot guarantee that the address can be changed.
Returns
Can I return my burkini?
Yes. You have 14 days from the date you receive your order to request a return. The product must be returned in its original condition, unworn and with all original components and packaging in order to be accepted.
Can I exchange the size only?
Yes. If you need a different size, you can request an exchange in accordance with our return policy. If you are unsure between two sizes, we also recommend using NUYA FIT™, our size recommendation system.
How long will it take to receive my refund?
Once your return has been received and inspected, the refund will be issued to the original payment method used for the order. The time it takes for the refund to appear may vary depending on your bank.
Payment
What payment methods do you accept?
The available payment methods are displayed directly at checkout. You can select the option that suits you best from the available payment methods.
Is payment secure?
Yes. Payments made through Maison NUYA are secured to protect your personal and banking information. Your payment details are securely processed throughout the transaction.
Can I pay in installments?
Available payment options, including any installment payment solutions, are displayed directly at checkout when available for your order.
Maison Nuya
Are your collections limited?
Yes. At Maison NUYA, we intentionally produce our collections in limited quantities. Once a piece sells out, it may take a few weeks to restock, especially when a new production run is needed.
We choose to create thoughtfully designed collections in limited quantities rather than produce on a mass scale.
When is the next drop?
Our upcoming drops are announced gradually through our community. Some pieces may be released in limited quantities, so we recommend following our updates to make sure you don’t miss the next collection.
How can I stay up to date with new releases?
To hear about new collections, upcoming drops and Maison NUYA news, follow us on social media and subscribe to our newsletter.
Why choose Maison NUYA?
Maison NUYA was born from a simple observation: finding a burkini that feels elegant, comfortable and fully covering, while remaining accessible, isn’t always easy.
That’s why we design our pieces around the real needs of our customers — with generous cuts, adjustable details and lightweight fabrics made to move with you, both in and around the water.